After installing the latest MAC operating system update 10.9.5, you are unable to type in any program (Design Manager) using Citrix. The keyboard appears to no longer work.
This latest MAC update has an issue with the keyboard focus. To fix this, you will need to switch the keyboard focus to the OSX Desktop and then back to the Citrix Viewer/Receiver.
OS X 10.9.5 introduced a change impacting keyboard operation. When it occurs you can switch to another app and back and the keyboard will strangely work again. The solution was to upgrade to Receiver for Mac 11.9 We also confirmed private fix 11.8.10.28815 also fixes the Keyboard issue for our users. The table below then so to steps 5 to install. MAC OS Supported Version Citrix Receiver Workspace App Download Link MacOS Mavericks (10.9) 12.5 Not Support 12.5 MacOS Yosemite (10.10) 12.7 Not Support 12.7 Max OS El Capitan (10.11) Not Support 1812 1812 Mac OS Sierra (10.12) Not Support 1812 1812 Mac OS High Sierra (10.13) Not Support 1812 1812. Receiver for Mac overview High performance web and self-services access to virtual apps and desktops. Configure for anywhere access from your desktop or web access with Safari, Chrome or Firefox.
To change the focus to the OSX desktop:
Press the CMD + TAB buttons on the keyboard at the same time.
Then, using your mouse, click on the active Citrix Viewer in the dock.
You should now be able to type again in your Citrix program (Design Manager).
Below is the link to the online forum where the resolution was found here.
- Receiver
Information
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more informationApple released Mac OSX 10.10 on October 16th. Changes in Mac OSX 10.10 require changes in Citrix Receiver for full operation.
Citrix will release a tech preview release of Receiver for Mac 11.9 designed to support OSX 10.10.
Users upgrading to OSX 10.10 who want to continue to use Receiver should install the Receiver for Mac 11.9 Tech Preview.
How will existing users of Receiver 11.8.2 and XenApp and XenDesktop be impacted?
Users may experience issues with unresponsive keyboard input while using Receiver or may not be able to connect through NetScaler Gateway.As this is a major OSX update, the full extent of possible issues user may experience with Receiver for Mac 11.8.2 is unknown.
Citrix Receiver For Mac 10.9 5 Pro
Reporting issues for tech preview
Citrix Workspace For Mac
Tech preview is not supported by Citrix tech support. Users on Mac OSX 10.10 using the Receiver for Mac 11.9 – Tech Preview should report issues to the Tech Support Discussions Forum.
Citrix Receiver For Mac 10.9 5.7
Additional Resources
Citrix Receiver For Mac 10.9 5 Free
CTX200212 - Keyboard Input Fails in Citrix Session from Receiver for Mac with OSX 10.9.5